We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (‘Personal Data’). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
This is information about your health, including your own medical history, treatments received or ongoing, known allergies, medications, known long term conditions and relevant lifestyle information such as your diet, smoking or alcohol consumption, and the type and frequency of physical exercise.
These are the self-collected stool samples which you provide to us using our Sample collection kits (“Kits”) and that enable us to perform the testing services and analyses. Our analyses include, but are not limited to microbiome analysis and metabolic model reconstruction.
This is uninterpreted microbial DNA data which we receive from our laboratories and which is stored and displayed to you in your personal account. This information is used for generating your personal report.
These include health, nutrition, sports, and personal traits data which are derived from interpretation of your health and lifestyle information and raw data and which we display to you in your personal report.
We may also collect information that your browser sends whenever you visit our Service or when you access our Service by or through a mobile device (‘Usage Data’). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), your login information, language preference, browser type, browser version, browser plug-in types and versions, operating system and platform, time zone setting, clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, any phone number used to call our customer service number, the time and date of your visit, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. Unseen Bio's purpose in collecting non-personally identifying information is to better understand how Unseen Bio's visitors use its website. From time to time, Unseen Bio may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
To enrich and perfect your online experience, Unseen Bio uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
We may be provided personal information from the companies which serve as our sales partners, distributors or are otherwise related to our sales channels. We take all the reasonable efforts to ensure that all these parties comply with all the national and the international legislation in terms of privacy. This information generally includes, but may be not limited to:
These activities may include but are not limited to:
Unseen Bio will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Biological samples are stored at our partner laboratories, which are accredited to have DIN EN ISO 15189:2014, the College of American Pathologists (CAP) and CLIA certification, which include industry standards for the storage of samples taken from humans. We store the samples for three (3) months, although we retain the right to store the samples for an indefinite period.
Under certain circumstances, Unseen Bio may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Unseen Biometrics ApS may disclose your Personal Data in the good faith belief that such action is necessary to:
We may employ third party companies and individuals to facilitate our Service (‘Service Providers’), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Unseen Bio aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. This Section outlines our policies and commitment to General Data Protection Regulation (“GDPR”) applicable ONLY to information from and of the residents of the European Union (“EU”). Except where a term is specifically defined herein, the terms used in this Section will have the meaning provided under in the GDPR. You have the right at any time:
To access and rectify any Personal Data held about you that is inaccurate Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact Unseen Bio by using firstname.lastname@example.org with the subject line: “GDPR: Right to Data Rectification” to exercise your rights to portability of your Personal Data pursuant to GDPR. We may not be able to fulfil part or all of your request if doing so could adversely affect the rights and freedoms of others.
To receive a copy of the Personal Data we hold about you. You can request to obtain a copy of your Personal Data in a structured, commonly used, machine-readable format. You may also request the transfer of your Personal Data directly to another Data Controller, where it is technically feasible, unless choosing to exercise this right adversely affects the rights and freedoms of others. Please note that we may ask you to verify your identity before responding to such requests. There may be an additional fee associated with processing your request.
Please contact Unseen Bio by using email@example.com with the subject line: “GDPR: Right to Data Portability” to exercise your rights to portability of your Personal Data pursuant to GDPR. To have your account and Personal Data deleted i.e. the right to be forgotten. It is your right to delete your Account or your Personal Information following a request for Account Closure at any time.
You can request erasure of Personal Data that:
Unseen Bio will take reasonable steps to fulfil your request. Our assistance with your request, however, is subject to the following limitations:
Subject to the above terms and conditions, Unseen Bio will fulfill your request within the shortest time possible and within the maximum period of thirty (30) days from receipt of a request. However, there may be some latency in deleting your Personal Information from our backup systems after it has been deleted from our production, development, analytics, and research systems. Also, our partner laboratories may retain information they receive from us in order to comply with laws or regulations that may require them to do so.
Please note that we aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and it may take up to 24 weeks for information to be completely removed from our backup systems .
Under GDPR, you have the right to restrict our processing of your Personal Data under the following circumstances:
Following a request for restriction, however, we can continue to use your restricted Personal Data, when:
Please contact Unseen Bio by using firstname.lastname@example.org using the subject line: “GDPR: Right to Restrict Processing” to exercise your rights to restrict processing your Personal Data pursuant to GDPR.
To the extent Unseen Bio has requested and you provided your consent for processing of your Personal Data, or accepted a Consent Form, you can withdraw your consent at any time by contacting our Customer Service using the information specified below. Your withdrawal will not affect the lawfulness of our processing based on consent you granted before its withdrawal as well as use of your data in ways otherwise permitted by law.
Upon withdrawal of consent we will remove and destroy your sample. Unseen Bio will fulfill your request within the shortest time possible and within the maximum period of thirty (30) days from receipt of a request. Please contact Unseen Bio by using email@example.com with the subject line: “GDPR: Withdraw Consent” to exercise your rights to withdraw consent pursuant to GDPR.
If you request the removal or deletion of your sample or any data before the testing services have been completed, this may affect our ability to provide your results to you. Any Services that used your individual-level Personally Identifiable data that have already been performed prior to your withdrawal for which you have given consent to cannot and will not be reversed, undone, or withdrawn.
If you would like to exercise your rights under GDPR on use of your Personal Data as described above, please send us a request using the designated methods specified above. In your message, please indicate the right you would like to exercise, request you make, and the information that you would like to access, review, correct, or erase.
We may ask you for additional information to confirm your identity and resident status and other information, for security purposes, before disclosing the Personal Data you requested. We reserve the right to charge a fee, where permitted by law (e.g., if our cost of processing your request is prohibitive, or your request is manifestly unfounded or excessive). We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
We ask that you attempt to resolve any issues regarding your Data Protection or data requests first with us.
Please contact us at firstname.lastname@example.org and we will be happy to respond to your request promptly.
If you are not happy with how we have responded to your request or resolved your complaint, you may contact the Danish supervisory authority found at: http://www.datatilsynet.dk/
Our user data protection levels are at the highest setting by default. In the unlikely event of a breach, Unseen Bio will notify the Datatilsynet according to procedures provided in GDPR Articles 33 and 34.
You should be very careful about sharing or discussing your results on social media or with friends, family, employers or third parties such as insurers. The information could be used to your disadvantage and/or passed on to other parties to whom you did not intend to disclose your results.
Unless you close your Account that results in deletion of your Personal Information in the Account as described in the Account Closure process as specified below, Unseen Bio will store your Personal Information as long as your Account is open.
Our Service is not available to anyone under the age of 18 (‘Children’).
Our Service is not designed for, intended to attract, or directed toward children under the age of 18 or below the legal age of majority to form a binding contract in your country of residence, whichever is greater.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.
In the event Unseen Bio is notified or becomes aware that the Service has been used by a child under the age of 18 to store information of that child without parental consent, Unseen Bio shall be and is authorized to delete, in its entirety, with no notice to you, any of the information stored by that child or by you on that child’s behalf. Unseen Bio also reserves the right to revoke any license to use the Service, which is being used or has been used by a child under the age of 18.